FeedbackNow

FeedbackNow was founded on a simple idea – improve the service level on the basis of direct client feedback. At the start it was just a questions: why don’t employees receive feedback from clients? How can we improve the service if we don’t know what really matters for the customers at the time of the service? Why leaving a restaurant or a hotel without telling if you have been eating or sleeping well?

FeedbackNow offers a new way to measure satisfaction on the spot to reach service level excellence everyday.

The Founder who worked in many countries around the world while consulting for large consumer goods and retail companies saw a direct link between quality of service and financial performance. Unfortunately there was no simple way to capture client satisfaction on the spot. This was the inspiration for FeedbackNow.