Management software AFC systems

passenger managementsecuritybiometric

Overview
Indra's AFC Systems provide a comprehensive ticketing platform designed to improve passenger experience, increase flexibility and reduce physical contact through modern payment and account-based models.

Core capabilities

• Open payment with EMV validation and account-based ticketing (ABT) solutions.
• Door-to-door services, Mobility-as-a-Service (MaaS) packages and BIBO (Be-In-Be-Out) flows.
• Support for both closed-loop and open-loop digital ticketing models.
• Next-generation field equipment for sales and access control incorporating advanced technologies.
• High transaction throughput with robust security and integrated fare/payment management.
• Modular, configurable and scalable multimodal, multi-operator Back Office platforms.
• Real-time monitoring, remote assistance, biometric recognition and natural language capabilities.
• Open architecture for scalability and straightforward integration with third-party systems.

Technologies and integrations

• Support for RFID, QR, EMV, NFC and Ultra Wide Band (UWB).
• Account-based models including pay-as-you-go with EMV cards and digital wallets.
• Integration of business analytics and dashboards for end-to-end system visibility.

Station equipment
Design and manufacture of advanced sales and access-control devices that combine modern ergonomics with high reliability, security and accessibility. Devices are multi-technology and built on open architectures to enable continuous evolution.

Back Office (BOS)
Multimodal Back Office platforms unify operators, transport modes and sales channels into a single interoperable, secure and scalable system, featuring fare engines, account management and full digital payment support (EMV, wallets).

Mobility as a Service (MaaS)
The platform aggregates multiple transport modes, operators and city services into a unified travel experience with personalized multimodal packages, door-to-door planning, real-time information and post-sale support via mobile apps backed by a scalable backend ecosystem.

Metrics

• 40+ Back Office systems deployed
• 12,000+ platform/operations steps reported
• 7,000+ ticket vending machines (TVM)
• 13,000+ validators
• 100+ cities covered
• 110M+ transactions per day
• 30M+ hours saved in transport

Technical specifications

• Brand: Indra
• Solution name: AFC Systems
• Payment support: EMV, contactless cards, digital wallets
• Ticketing models: Closed-loop, open-loop, account-based ticketing (ABT), BIBO
• Technologies: RFID, QR, NFC, EMV, Ultra Wide Band
• Back Office: Multimodal, multi-operator, modular, configurable and scalable
• Capabilities: High transaction capacity, real-time monitoring, remote assistance, biometric recognition, natural language understanding
• Architecture: Open and standardized for easy integration and scalability