Traditional, agent-manned check-in counters become extremely busy at airports, with most passengers arriving at the same time to check-in for their flight. But there is another way to check in, which not only reduces congestion; it’s fast, secure and easy to use. Common use self-service check-in kiosks are the answer and we are seeing airports across the globe rapidly adopt this solution. Get ready to propel your airport forward with Amadeus’ offering of next-generation, self-service kiosks from ICM Airport Technics – a world leader in self-service solutions.
Ease of use through consistent design
The next-generation kiosks feature the same design aesthetic as ICM’s market-leading Auto Bag Drop units. So, if your airport wants both, this creates familiarity and consistency for passengers across the entire check-in and bag drop process.
Simple for passengers
Simple, on-screen instructions guide passengers through check-in with an intuitive interface and LED indicators directing users what to do, e.g. where to scan their passport and print the bag tag. Edge lighting around the kiosk indicates the status, so agents can easily see if passenger assistance is required. All this makes for a fast and positive passenger experience.
Get ready for biometric services
Biometric passenger services will soon become the norm at airports, and ICM’s next-generation kiosks are biometric-ready. When equipped with facial recognition cameras, the kiosks provide the first step of a seamless, end-to-end biometric journey that you can offer passengers at your airport.