Passenger management software ACUS

for airportfor check-in kioskcloud-based

Product summary
Amadeus ACUS is a cloud-hosted common‑use platform that enables agent-assisted check‑in and boarding from any location, on or off airport, providing on‑demand capacity and centralized departure control functions.

Overview
The air transport sector faces fluctuating passenger volumes, operational disruptions and evolving customer expectations. Amadeus ACUS simplifies airport infrastructure and business models by centralizing applications and connectivity, reducing local server requirements and enabling fast operational adjustments.

Benefits

• One connection to +200 airlines: A single WAN link to the shared platform gives the airport access to more than 200 airlines worldwide.
• Handle passengers anywhere: Mobile deployment enables check‑in and bag‑drop at agent counters, mobile kiosks or any off‑airport location.
• Scale operations fast: Switch airline applications on or off rapidly to match demand.
• Access the latest airline DCSs: Centralized hosting provides up‑to‑date departure control systems and platform features.
• No local server updates needed: Centralized updates eliminate the need for local server maintenance.
• Increase revenues: Offer remote check‑in as an airport service and create new non‑aeronautical revenue opportunities.
• Sustainability: Centralized hosting and thin clients reduce on‑site IT energy consumption.

Features

• Offer check‑in in more places: Support agent counters, mobile kiosks, self‑service units and remote bag‑drop locations, on or off the airport.
• Use your own devices for back office functions: Option to manage administration and applications using existing hardware.
• A complete ground handling service: Optional departure control capabilities for ticket changes, ancillary payments, document checks and full passenger servicing.

Additional benefits

• Process secure payments: Multi‑merchant payment solution supporting chip & pin and contactless (NFC) at any touchpoint.
• Reduce costs, complexity and environmental footprint: Cloud hosting and thin clients reduce on‑site servers and energy use.
• Benefit from resilient, reliable technology: Mature common‑use operations, dedicated cyber security and industry certifications ensure availability and reliability.

Case study
Lufthansa: prepared with portable check‑in — Lufthansa used ACUS Mobile to enable rapid remote check‑in during the pandemic.

Related products

• Amadeus ACUS Mobile — deploy remote check‑in and bag‑drop at any location.
• Amadeus Biometric Solutions — biometric deployment tailored for airports.
• Amadeus Airport Payments — secure, convenient payment solutions for airports.

Technical specifications

• Cloud‑hosted centralized common‑use platform
• Single WAN connection to reach 200+ airlines
• Mobile platform enabling on‑ and off‑airport check‑in and bag‑drop
• Fast scalability: ability to switch airline applications on/off
• Centralized updates with no local server updates required
• Supports multi‑merchant payments including chip & pin and contactless (NFC)
• Departure control system capabilities for ground handling: ticket changes, ancillary payments, document checks
• Thin client support to reduce local energy consumption
• Dedicated cyber security capability and industry certifications
• High availability and resilience