Mapping software ArcGIS for ServiceNow

data management

Overview
ArcGIS for ServiceNow connects business workflows with ArcGIS location intelligence, enabling organizations to visualize ServiceNow data in a geographic context while bringing ArcGIS insights directly into operational processes. ServiceNow manages critical workflows—tracking assets, incidents, work orders, and service requests—while ArcGIS provides the geographic context needed to understand where and why things are happening. Together, these platforms help organizations visualize operations, uncover patterns, and prioritize work based on location while improving coordination and decision-making across teams.

Benefits

• Visualize business operations with geographic context: Bring ServiceNow data into maps to learn where work is happening and how it’s connected. Gain a clearer understanding of assets, incidents, and service requests through location.
• Uncover patterns and prioritize work: Analyze workflows geographically to identify trends, hotspots, and dependencies. Use location-based insight to make faster, more informed decisions and focus resources where they matter most.
• Take action without leaving your platform: Move from insight to action by integrating ArcGIS directly into ServiceNow. Create, update, and manage work—such as service requests or work orders—straight from a map.

How you can use ArcGIS for ServiceNow
ArcGIS for ServiceNow supports cross-platform workflows by connecting ArcGIS and ServiceNow in both directions. It includes two components, each designed for a distinct workflow.

• Connector for ServiceNow — Integrate ServiceNow data into ArcGIS: Bring live ServiceNow data into ArcGIS to map and analyze incidents, assets, and work orders without duplicating data to gain operational insights.
• ArcGIS Maps for ServiceNow — Bring ArcGIS into ServiceNow: Provide location intelligence directly into the ServiceNow experience so you can visualize data, identify patterns, and take action.

Technical specifications

• Product: ArcGIS for ServiceNow
• Provider / Brand: Esri
• Primary capabilities: Connects ServiceNow business data with ArcGIS location intelligence; visualize assets, incidents, work orders, and service requests in a geographic context
• Included components: Connector for ServiceNow; ArcGIS Maps for ServiceNow
• Key features: Bidirectional integration between ArcGIS and ServiceNow; ability to map, analyze, and act on ServiceNow data from maps; create, update, and manage work items directly from map interfaces